Frequently asked questions
Frequently asked questions
Answers to the most common questions about our rides, our roadside services and booking.
Which South Shore cities do you serve?
Taxi Rive-Sud serves the greater South Shore of Montréal, including Sainte-Catherine, Candiac, La Prairie, Greenfield Park, Saint-Hubert, Boucherville, Varennes, Chambly, Sainte-Julie and neighbouring municipalities. The areas shown are indicative: an out-of-area request may be accepted or declined case by case, which the callback will clarify.
Do you go to Montréal and Montréal-Trudeau (YUL) airport?
Yes. Beyond local South Shore trips, we drive to Montréal, Montréal-Trudeau (YUL) airport and the destinations around them. For an airport trip, give the flight number and meeting point when you book, going out and coming back.
How soon can a taxi arrive?
It depends on the location, the time and demand. We don’t guarantee a specific time: when you call or send the form, the team confirms availability and gives you an idea of the pickup time. Traffic and weather can affect the arrival time.
Are you available at night, on weekends and on holidays?
The service runs 24/7, including nights, weekends and holidays. Availability at the exact moment of your request is not guaranteed in advance: every ride is confirmed by a callback. If we can’t take you, we tell you quickly, so you don’t lose time.
How is the fare calculated and how do I pay?
Fares are not quoted in advance: every ride is metered, at the official regulated rates in effect. Payment is made directly to the driver at the end of the ride.
What’s the difference between a taxi ride, lockout help and a battery boost?
A taxi ride takes you from one place to another, on the meter. Vehicle lockout help gets you back into your car when the keys are locked inside. A battery boost restarts a dead battery on the spot. All three are requested the same way and available 24/7.
How do I book a ride?
Two ways: call us at (450) 912-8390, or fill out the online request form. A request sent through the site is not a confirmed ride — a Taxi Rive-Sud team member calls you back to confirm the pickup and the details.
What do you do with my information?
The information you provide is used only to answer your message or handle your service request; it is not used for promotions without separate permission. Please don’t include sensitive information in the note. To request access, correction, or deletion, read taxi-rive-sud.ca/en/privacy.
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